FAQ

Payment

BGS can generally acommodate almost any kind of payment. I accept all major credit cards through the site checkout system, and I can also do PayPal or Square if they are your thing. If we're trying to get to my bottom dollar on any guitar, I may offer a no-fee method like bank wire, cashier's check, or USPS money orders to save us both a few bucks.

Arkansas residents pay 6.5% state sales tax plus applicable municipal/county sales tax where the guitar is delivered.

Shipping

All asking prices include free shipping by FedEx Ground to anywhere in the continental United States. The guitar will require a signature upon delivery, and full insurance through my Heritage dealer policy is automatically included. I'm happy to discuss other shipping methods.

For shipping to anywhere else in the world (including Alaska and Hawaii), please contact me for a quote. The shopping cart system will get close, but a direct quote from me is always more accurate.

I can generally ship the same day I receive your cleared payment, but I prefer not to ship on Fridays to avoid "warehouse time" over the weekend.

Returns

This one's simple. I'm not in the business of making folks keep guitars they don't want. If you wish to return a guitar for any reason, I will be happy to take it back. I only ask that you notify me within three days, and that you pay the round-trip shipping. Please note that all international sales are final.

International buyers

I ship guitars all over the world. I can use FedEx or USPS for shipping - they range from $75 to $350, depending on your country. I can offer a discount if you pay by bank wire. However, I cannot lower the customs value or mark it as a gift.